Refund & Return Policy

Last updated: August 24, 2026

At Kanaan Care, we want you to feel confident ordering our natural-care essentials. If your order is not right for you, please read the conditions below before requesting a return.

30-day return window

You may request a return within 30 days after delivery. To be eligible, an item must be unused, unopened, in its original sealed packaging, and in the same condition in which you received it.

How to start a return

Please contact us through our Contact page before sending any item back. Include your order number, the item you wish to return, and the reason for your request. If your return is accepted, we will provide the approved return instructions and return address. Please do not send products back without approval.

Non-returnable items

For hygiene and product-safety reasons, opened, used, unsealed, altered, or damaged-by-customer beauty and personal-care products cannot be returned unless they arrived defective, damaged, or incorrect. Any item marked final sale is non-returnable where permitted by law. This policy does not limit any mandatory consumer rights that apply to you.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us through the Contact page within 7 days of delivery and include clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate resolution.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error, a damaged item, or a confirmed defect. We recommend using a tracked service, as we cannot issue a refund for a return that does not reach the approved return address.

Refunds

After we receive and inspect your approved return, we will notify you of the outcome. If approved, the refund is issued to the original payment method. Please allow your payment provider additional time to post the refund. Original shipping charges are not refundable unless the return is due to our error or a confirmed damaged/defective item.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can only make changes or cancellations before fulfillment has begun. Once an order has been fulfilled, the return process above applies.

Questions

For return or refund questions, please use our Contact page.