Frequently asked questions
HELP, CLEARLY EXPLAINED
Questions about your ritual.
What does Kanaan Care offer?
What does Kanaan Care offer?
Kanaan Care brings together botanical essentials for considered hair, skin and body rituals. Explore each product page for the current format and care guidance.
How do I choose a product?
How do I choose a product?
Read the product description, ingredient information and final packaging directions before choosing. If you need help, send us a message through the contact page.
When will my order arrive?
When will my order arrive?
Our current delivery estimate is 7–12 business days. Available delivery options, charges and the final estimate are confirmed at checkout.
Where can I find ingredients and directions?
Where can I find ingredients and directions?
Check the product page and the finished product packaging for the complete ingredient statement, directions and storage guidance for the item you receive.
What if I have sensitive skin or a sensitive scalp?
What if I have sensitive skin or a sensitive scalp?
Review the final ingredient list and follow the packaging directions. Patch testing is recommended when trying a new beauty product. If you have a specific concern, consult an appropriate professional before use.
How can I contact Kanaan Care?
How can I contact Kanaan Care?
Use our contact form and include your order number when your message relates to an existing order.